Refund policy

RETURNS & REFUNDS POLICY

We accept return requests within 14 days of delivery.

To be eligible for a return, the item must be unworn, unwashed, unused, and returned in its original condition with any original tags or packaging.

To request a return, please contact us through our Contact page and include your order number and the reason for the return. Do not send any item back before receiving return instructions from us.

CHANGE OF MIND OR WRONG SIZE

Customers are responsible for return shipping costs when returning an item because of a change of mind, incorrect size selection, or personal preference. We recommend using a tracked shipping service.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 30 days of delivery and provide your order number and clear photographs of the issue.

Approved claims will be resolved with a replacement or refund at no additional cost.

REFUNDS

Once the returned item has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original standard delivery charges will be refunded where required by applicable law.

EXCHANGES

We do not currently offer direct exchanges. If you need a different size or item, please contact us for return instructions and place a new order after the return has been approved.

NON-RETURNABLE ITEMS

Clearly personalised or customised products cannot be returned unless they arrive damaged, defective, or incorrect.

This policy does not affect any statutory consumer rights.